Why Use a Specialist Technical Documentation Company?

Information - The Vital Link

The professional technical author is the vital link between today's technologies and those using them. Technical documentation properly adapted to the user's tasks and abilities is essential for high-level performance and availability of systems and equipment.

Designers Design - But We Write

The designer probably knows all there is to know about the product, however, it is very rare that good user-oriented documentation is written by a designer. The result is often a large document which contains all the relevant information somewhere, but which the user has great difficulty in finding and understanding.

Using the designer to produce the documentation is not cost-effective use of the designer's time.

The main difference between the designer and the technical author is the instructional approach. The technical author looks at the information required from a user's viewpoint. The best documentation is produced when the technical author interacts closely with the designer, and also looks at the instructional and presentational aspects. This process allows the technical information to be produced concurrently with the product development and ensures the documents accurately reflect the product-development. Our professional technical authors are fully conversant with multimedia requirements including CD-ROM, web and on-line presentations as well as traditionally printed documents.

Engineering Improvements
In many cases the experienced technical author can identify potential design improvements that can make the product more user-oriented. A typical case might be identifying difficulties in gaining easy access for maintenance.

Technology
Our Company has the latest technology and software for producing a wide range of technical information. Our experienced technical authors, technical illustrators and graphic designers ensure the technology is exploited to it's full potential.

Translation
We can also undertake translation of the instructions in to languages of the country in which the equipment is to be used with the help of the manufacturers. Technical translation is a specialist task and to ensure accuracy, should be carried out by qualified technical translators.

Document Maintenance
The documentation task is not finished when current job has been completed. The client will have relevant, user-oriented documents but for many establishments the documents must be continually updated as products are modified, developed and improved. This may be a process that goes on for many years. This can result in many hundreds of documents that need to be kept up to date throughout the equipment's life cycle.

Technical Documentation Vast range of DTP applications and document formats:
we process documents with the most widely-used, advanced word processing and desktop publishing applications (e.g. Word, Frame Maker, PageMaker, Interleaf) and the most widespread formats, including HTML and SGML

Computer tool support ensures a considerable reduction in processing times, use of localization and hypertext document processing software, Flexibility and rapidity in development of software solutions for optimizing the activities and adapting flexibly to the Customer's specific needs.

Contact us if you wish to rationalize your technical and user documentation process our proposals will help to solve all your problems.